Refund policy

Return Policy

At Brandsamor, we strive to ensure that you are satisfied with your order. We offer a 7-day return window from the date of receipt for incorrect items delivered (e.g., ordered Product A but received Product B) or if the products arrive damaged.

Please review the following guidelines to better understand our return policy:

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1. Damaged Goods During Transit

We take great care in packaging, but on rare occasions, items may arrive damaged. If this occurs, you must report the damage within 48 hours of receiving your goods. Damage claims made after this period will not be eligible for return.

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2. Non-Returnable Items

Certain items cannot be returned, including:

• Bottles and containers previously filled with liquids, chemicals, perfumes, or other products.

• Customized products, such as items with stickers, labels, screen printing, coatings, or tinting.

A digital proof or physical proof will be sent to you for approval. It’s the customer’s responsibility to thoroughly check artwork designs, including dimensions, colors, text, and graphics, before approving digital/physical samples. Please note that there may be marginal color differences between digital proofs (RGB/CMYK) and the final printed product. If precise color matching is required, you are required to provide Pantone color codes along with your request for design.

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3. Assembly and Performance Issues

We do not accept returns or offer refunds for performance issues caused by incorrect usage or assembly. Please provide a detailed video of the assembly process to help us assess your return claim.

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4. Stolen or Missing Packages

Missing or stolen packages after delivery has to be brought to our attention within 24 hours of delivery. We are not responsible for items that are lost or stolen after they’ve been delivered. Please ensure your delivery location is secure as such items are not eligible for refunds.

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5. Return Conditions

To qualify for a return, the item must be in its original, unused condition with tags and original packaging intact. Opened or repackaged items are not eligible for refunds.

All returns are subject to inspection, and we will determine at our discretion whether to issue a refund or exchange. A receipt or proof of purchase is required.

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6. Initiating a Return

To initiate a return for damaged or incorrect items, please contact us at support@brandsamor.com with the reason and relevant pictures and videos. Once approved, we’ll provide the return shipping address and further instructions. Unauthorized returns will not be accepted.

Please note that a 25% restocking fee (calculated from the order subtotal) will be deducted from your refund unless the issue was due to our error.

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7. Shipping Costs on Returns

For items shipped under our free shipping policy, original shipping costs will be deducted from the refund unless the product was defective or we made an error. Returns for late deliveries will not be accepted.

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8. Damaged Goods & Shipping Issues

We inspect all items before shipping, but if you receive a defective or incorrect product, please inform us within 48 hours to qualify for a replacement.

Damage claims made after 48 hours may not be accepted, as shipping carriers typically do not allow claims after this period.

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9. Exchanges

If you'd like to exchange an item, please return the original item at your own cost. Once we’ve received and inspected it, you can place a separate order for the new item.

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10. Refund Processing

Once we receive and inspect your return, we’ll process your refund within 3 business days. If approved, the refund will be applied to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

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If you have any questions about our return policy, feel free to reach out to us at support@brandsamor.com