Shipping policy

Effective Date: 16-09-2025

At Brandsamor, we are committed to ensuring that your orders reach you quickly and safely. Please review our updated shipping guidelines below:

1. Order Dispatch Timelines

Orders are dispatched within 48 hours of confirmation.

During weekends and public holidays, dispatch may take up to 72 hours.

For real-time updates, please provide your email ID and WhatsApp number when placing an order. This helps us maintain transparent communication with you.

If you have not received a dispatch update within the mentioned time, kindly reach out to us on our official WhatsApp number: +91 80561 12667.

2. Free Shipping Policy

We offer free shipping across India for locations covered by our courier partners.

Certain sensitive or remote regions—such as Jammu & Kashmir and the North-East states—may not be serviceable. We recommend contacting us before placing an order from these locations.

If an order is placed from a non-serviceable location:

-Our team will contact you via WhatsApp.

-We may suggest alternate courier options.

-In such cases, you will be required to bear the additional shipping cost beyond our free shipping promotion.

3. Delivery Timelines

Most orders are delivered within 4–7 business days after dispatch.

Delivery timelines may vary depending on your location and courier serviceability.

If your order is delayed:

-Contact us for tracking details.

-Reach out directly to the last-mile delivery partner using the tracking ID provided.

4. Liability & Disputes

Once the order is handed over to the courier company, Brandsamor is not liable for:

Delays in transit

Displacement or loss of parcels

Incorrect or false delivery

In such cases, we recommend:

-Raising a dispute directly with the delivery partner.

-Escalating the issue on the courier’s portal and obtaining a ticket number for follow-up.

5. Customer Support

For assistance with orders, shipping, or delivery:
💬 WhatsApp: +91 80561 12667
📧 Email: support@brandsamor.com

Note: By placing an order with Brandsamor, you agree to the above terms of shipping and delivery.