Payment terms
Sampling is paid as a kit fee. Production uses a deposit and a remaining balance confirmed on the order.
Brandsamor currently accepts sample and production orders for United States shipping destinations only.
What are your payment terms?
Library sampling is USD $99 (redeemable on production). Custom Fragrance - Samples is USD $249. Production may require a deposit before sourcing or filling; the remaining balance is due as stated on the order confirmation, typically before shipment. Brandsamor currently accepts sample and production orders for United States shipping destinations only.
How much deposit is required?
Sampling uses the published kit fee. Production deposit amounts are set on the quotation and order documents — they cover committed components and scheduled fill, not a single public percentage for every project.
When is the remaining balance due?
As stated on the order confirmation. Production balances are typically due before finished goods ship to your United States address.
Do I pay for samples separately?
Yes. Library kits are USD $99; Custom Fragrance - Samples is USD $249. The library fee is fully redeemable against your bulk production order.
Is the fragrance-development fee paid upfront?
Custom Fragrance - Samples (USD $249) is paid to prepare the variants. Further custom rounds are invoiced as agreed before work continues.
Are packaging costs paid upfront?
Custom packaging and components are often covered by the production deposit because they are ordered to your spec and cannot be resold. Timing is on the order documents.
What payment methods do you accept?
Sampling can be paid online when checkout is enabled (card via Stripe). Production invoices follow the methods listed on the order documents. Do not assume cash-on-delivery or international wires for non-U.S. entities — we currently bill and ship for United States orders.
Are deposits refundable?
Library sampling remains redeemable on production; cash refunds are generally not available once samples are prepared or shipped. Production deposits covering committed materials or labor may be non-refundable after approval or after production has begun. See the refund and cancellation policy.
What happens if I cancel after custom packaging has been ordered?
Custom bottles, print and boxes ordered to your artwork generally cannot be reused. Deposits and amounts covering those commitments may be kept. Cancellations before production approval are handled case by case.