When Brandsamor sampling fees and private label production payments can be refunded, and which smell preferences are not a defect or a refund.

Overview

This Refund and Cancellation Policy is part of the Terms of Service. Private label fragrance and custom development are made for one customer. They are not ordinary shelf goods that can be returned because the smell is not what you hoped.

The Terms of Service control if this page and that page ever read differently. The Terms posted at https://www.brandsamor.com/terms are the contract you accept by proceeding to payment.

Custom Fragrance - Samples

Custom Fragrance - Samples is USD $299 for one fragrance with three variants, unless a discount code accepted at checkout reduces the amount charged. The amount charged is the price of that order. A second fragrance is a second order.

You may have that fee refunded only until formulation starts. Formulation starts when we begin making the samples after payment, which is before shipment. After formulation starts, the fee is not refunded because you dislike the smell, cannot identify notes from your brief, received vials under a working name such as "Untitled scent direction," did not receive a printed pyramid or a formula, or do not want a revision.

Fine-tuning is a separate USD $199 round. Declining it does not refund the sample fee. If we take payment and never start formulation, or we never ship after starting, we refund that unfulfilled order.

Library sampling

The library kit is USD $99 for five fragrances from our existing library. You may cancel for a refund until the kit ships. After it ships, the fee is not refunded because you prefer a different scent. The kit is not credited against a later production order.

Production payments

Full-service private label is paid 50 percent before manufacturing starts and 50 percent before shipment. The 50 percent advance is not refundable. It covers materials and work we cannot resell as your branded product.

Artwork and specification approval

You review and approve label artwork, packaging, and the sample that production will follow. We are not responsible for an error in files or text you approved. Production follows the approval, including when the approval differs from an earlier brief.

Damaged, missing, or incorrect goods

Email [email protected] within five days of delivery if a shipment arrives damaged or short, and include photographs and the order reference. If we shipped the wrong goods, or a production batch materially fails to match the sample you approved because of our manufacturing error, we will replace, rework, or credit the affected units.

That remedy is not a cash refund of a custom development fee after formulation has started.

Not eligible for a refund

Except where a statute says otherwise, there is no refund for smell preference, a claim that delivered samples do not match a written brief, slow sales, a change of brand direction, or a decision to stop after formulation or production has started. Finished private label batches made to your approval cannot be returned.

Contact

For a cancellation before the refund window closes, or for damaged or incorrect goods, email [email protected] with the order reference. Allow two business days for a reply on a non-delivery or damage report. A smell complaint about delivered custom samples is answered under the Terms of Service and is not a refund.

Brandsamor — private label perfume and fragrance manufacturing
LEGAL

Refund and Cancellation Policy

When Brandsamor sampling fees and private label production payments can be refunded, and which smell preferences are not a defect or a refund.

Overview

This Refund and Cancellation Policy is part of the Terms of Service. Private label fragrance and custom development are made for one customer. They are not ordinary shelf goods that can be returned because the smell is not what you hoped.

The Terms of Service control if this page and that page ever read differently. The Terms posted at https://www.brandsamor.com/terms are the contract you accept by proceeding to payment.

Custom Fragrance - Samples

Custom Fragrance - Samples is USD $299 for one fragrance with three variants, unless a discount code accepted at checkout reduces the amount charged. The amount charged is the price of that order. A second fragrance is a second order.

You may have that fee refunded only until formulation starts. Formulation starts when we begin making the samples after payment, which is before shipment. After formulation starts, the fee is not refunded because you dislike the smell, cannot identify notes from your brief, received vials under a working name such as "Untitled scent direction," did not receive a printed pyramid or a formula, or do not want a revision.

Fine-tuning is a separate USD $199 round. Declining it does not refund the sample fee. If we take payment and never start formulation, or we never ship after starting, we refund that unfulfilled order.

Library sampling

The library kit is USD $99 for five fragrances from our existing library. You may cancel for a refund until the kit ships. After it ships, the fee is not refunded because you prefer a different scent. The kit is not credited against a later production order.

Production payments

Full-service private label is paid 50 percent before manufacturing starts and 50 percent before shipment. The 50 percent advance is not refundable. It covers materials and work we cannot resell as your branded product.

  • Canceling after the advance is paid does not return the advance
  • Canceling after you approve scent, packaging, or artwork does not return the advance or the cost of work already done
  • A change to an approved bottle, box, or scent can restart the timeline and change the price

Artwork and specification approval

You review and approve label artwork, packaging, and the sample that production will follow. We are not responsible for an error in files or text you approved. Production follows the approval, including when the approval differs from an earlier brief.

Damaged, missing, or incorrect goods

Email [email protected] within five days of delivery if a shipment arrives damaged or short, and include photographs and the order reference. If we shipped the wrong goods, or a production batch materially fails to match the sample you approved because of our manufacturing error, we will replace, rework, or credit the affected units.

That remedy is not a cash refund of a custom development fee after formulation has started.

Not eligible for a refund

Except where a statute says otherwise, there is no refund for smell preference, a claim that delivered samples do not match a written brief, slow sales, a change of brand direction, or a decision to stop after formulation or production has started. Finished private label batches made to your approval cannot be returned.

Contact

For a cancellation before the refund window closes, or for damaged or incorrect goods, email [email protected] with the order reference. Allow two business days for a reply on a non-delivery or damage report. A smell complaint about delivered custom samples is answered under the Terms of Service and is not a refund.