Agreement

These Terms of Service ("Terms") are posted on October 22, 2026. They are a contract between you and Packamor LLC ("Packamor," "Brandsamor," "we," "us") for brandsamor.com and for the fragrance services sold under the Brandsamor name.

By using the site, starting a project, or proceeding to payment, you accept these Terms. The sentence at checkout — "By proceeding to payment, you accept Brandsamor's terms of service" — is part of that acceptance. The Terms posted at the time you pay apply to that order.

If you do not agree, do not pay and do not send a brief for development.

Who we are

Packamor LLC sells Brandsamor services. The registered address is 1111B S Governors Ave, Dover, DE 19904, United States. Fragrance is manufactured at 17 Briden St, Worcester, MA 01605, United States.

Notices about an order go to [email protected] or +1-848-220-1353. Brandsamor and Packamor are registered trademarks of Packamor LLC.

What we sell

Brandsamor is a fragrance manufacturer. The primary service is private label: we manufacture the liquid, then fill and pack it. Besides that, we sell fragrance concentrate, ready to blend, and fully blended fragrance, ready to fill. Those two bulk products are quoted. We do not publish a minimum order quantity for them.

Fine fragrance can be bottled and boxed with Packamor packaging or with bottles, caps, and boxes you supply. Roll-ons are a packaging option for fine fragrance. Body mist, hair mist, room spray, linen spray, car spray, and bathroom spray are manufactured, filled, and packed when you bring the packaging.

We do not offer filling-only work, boxing-only work, filling of liquid you already made, finished candles, wax blending, CBD products, EU or UK compliance paperwork, or shipping outside the United States. Candle work, when we accept it, is fragrance concentrate, ready to blend. We do not make the finished candle. End-customer fulfillment is not part of the service. A formula you already own can be manufactured by us.

Custom fragrance development

Create a Scent and Custom Fragrance - Samples are a development service. You pay us to interpret a brief and make physical samples of one fragrance direction, in three variants, so you can wear-test them and choose one. That is the product. It is not a finished retail perfume, and it is not a promise that the finished smell will match a sentence, a pyramid, a memory, a food, a candle, or another fragrance.

A note list, a pyramid, a mood, an exclusion, or a reference is a creative brief. It is not a formula, and it is not a specification that fails when you cannot name each material on a blotter. Perfumery builds accords. A named note can be in the composition and still not smell like the word you wrote. One person can call a sample citrus while another calls the same sample soft or sweet. Smell also changes between a blotter, skin, fabric, and a room, and it changes as the minutes pass. Those differences are normal. They are not a defect.

After formulation has started, none of the following is a failure to deliver, a defect, or a reason for a refund: you do not like the samples; you cannot pick out notes you named; you think a sample is too citrus, not sweet enough, or not "gourmand"; the samples do not match the pyramid in your mind; you expected a different balance; the vials use a working name such as "Untitled scent direction"; the package does not include a printed pyramid, a note breakdown, or a formula; or you do not want a revision.

Each checkout is one fragrance with three variants. A second fragrance is a second order, paid separately, and judged on its own. Rejecting every variant ends that development order. It does not turn the fee into a refund.

Custom sampling price and refunds

The list price of Custom Fragrance - Samples is USD $299 for one fragrance with three variants, with standard shipping inside the United States included. If a discount code is accepted at checkout, you pay the discounted amount. The amount actually charged is the price of that order.

That fee can be refunded only until formulation starts. Formulation starts when we begin making your samples after payment. That is earlier than the day the samples ship. Once formulation has started, the fee is earned. It is not refunded because of smell, creative disagreement, a working title on the label, missing note paperwork, or a decision not to continue.

A further development round, called fine-tuning, is USD $199. It is a separate purchase. It is not included in the USD $299, and we do not owe it to you for free. Declining fine-tuning does not refund the sample fee.

If we take payment and then do not start formulation, or we never ship samples after formulation, email us and we will refund that unfulfilled order. That is the refund case. Disliking a delivered sample is not that case.

Library sampling

Library sampling is USD $99 for five fragrances chosen from our existing library, not a new formula built to a pyramid you wrote. You may cancel that kit for a refund until it ships. After it ships, the fee is not refunded because you prefer a different scent.

Standard shipping for library samples inside the United States is included. Library samples and custom samples ship only to United States addresses.

Private label manufacturing

Full-service private label starts at 100 units. We manufacture the liquid, then fill and pack it. A standard 50 ml eau de parfum at 100 units is about USD $18 to $23 per unit with standard bottles, boxes, and labels. Shipping is quoted separately. Starting a fragrance line with Brandsamor costs about USD $2,000 before sampling. Sampling is extra: library USD $99, or Custom Fragrance - Samples USD $299. Other formats, other sizes, and both bulk products are quoted.

Production is targeted at 4 to 6 weeks after the scent, the packaging, and the artwork are approved. That range is a target. It is not a guaranteed calendar date, and it is not a reason for a refund or for damages when the work is still moving.

Production payment is 50 percent before we start and 50 percent before we ship. The 50 percent advance is not refundable. It pays for materials, components, and manufacturing time that we cannot resell as your branded goods. Canceling after the advance is paid does not return the advance. Canceling after you approve a scent, packaging, or artwork does not return the advance or the cost of work already done.

The goods we make follow the scent, packaging, and artwork you approve. If the approval differs from an earlier brief, the approval controls. We are not in breach because the bulk matches the approved sample and you later prefer the earlier description.

Your approvals

You review samples, packaging, and artwork before bulk manufacturing. An approval, including an email or a checkout confirmation that says you approve, authorizes us to produce to that specification. We are not responsible for a spelling, claim, color, or layout error in files or text you approved.

You must have the right to every name, logo, and artwork you send us. You are responsible for claims on your label and for the laws of the places where you sell. We can supply IFRA documentation, a certificate of analysis, allergen information, batch records, and an SDS where those apply to the liquid we make. We do not guarantee a registration, a certification outcome, or EU or UK compliance paperwork.

Formula ownership

You own your brand name and your artwork. The formula, the methods, and the library compositions stay with Packamor LLC. There is no formula fee while we manufacture that fragrance for you.

If you want that fragrance manufactured somewhere other than Brandsamor, a one-time fee of USD $2,500 or USD $5,000 applies. Which fee applies to your fragrance is confirmed in writing before any formula is released. Paying for samples or for a production run does not transfer the formula and does not include a formula disclosure.

Shipping

Sample orders and production orders ship to United States addresses only. We do not ship to other countries. Risk of loss passes when the carrier picks up the shipment, except where the law does not allow that. If a parcel arrives damaged or short, email us within five days of delivery with the order reference and photographs. We will replace the damaged or missing units, or credit them, when the report checks out.

What we will make right

We will replace, rework, or credit an order when we shipped the wrong goods, the shipment arrived damaged and you reported it as required above, or a production batch materially fails to match the sample you approved and the difference is our manufacturing error.

The remedy is replacement, rework, or credit for the affected units. It is not a refund of a custom development fee after formulation has started, and it is not payment for a delayed launch, lost sales, or a retailer’s reaction.

What is not a refund

Except where a statute that cannot be waived says otherwise, we do not refund, and you will not receive damages, for any of the following: smell preference; a claim that a delivered sample does not match a written brief or pyramid; inability to identify named notes; a working name or "Untitled scent direction" on a sample; absence of a printed pyramid or formula; refusal of a revision or of fine-tuning; change of brand direction; slow sales; a buyer or retailer who does not like the product; or a wish to stop the project after formulation or production has started.

Custom development and private label goods are made for you. They are not stock we can put back on a shelf. That is why the fee stays paid once the work described above has started.

Card payments and disputes

Checkout is processed by Stripe. If a parcel does not arrive, or goods arrive damaged, email [email protected] before you contact your card issuer, and allow two business days for a reply.

If you later dispute a charge with your card issuer after we delivered the samples or goods you ordered, and the reason is that the scent does not match your expectation of the brief, we will contest that dispute. The record we send will include the order, these Terms, the checkout acceptance, and proof of delivery. These Terms do not take away a right a statute says you cannot waive. They do record that the fee for a completed development or a started production run was earned.

Your responsibilities

You will give accurate contact, brand, and shipping information. You will not send a brief that asks us to copy a fragrance you do not have the right to copy. You are responsible for how you advertise the finished product, including claims about notes, performance, safety, and origin.

Disclaimers

Except for a remedy expressly stated in these Terms, the site and the services are provided as available. To the fullest extent the law allows, we disclaim warranties of merchantability, fitness for a particular sensory result, and non-infringement. We do not warrant that you will like a scent, that every person will describe it the same way, or that a sample will match a written description note for note.

Fragrance is not a drug and not a medical treatment. Nothing we say in a studio conversation, an email, or a sample label is a promise of a therapeutic effect.

Limitation of liability

To the fullest extent the law allows, Packamor LLC and its members, employees, and suppliers are not liable for lost profits, lost brand value, launch delay, retailer chargebacks, or any indirect or consequential loss. Our total liability for a claim about an order is the amount you paid us for that order.

Nothing in these Terms limits liability for fraud, or for death or personal injury caused by negligence, where the law does not allow that limit. Some states do not allow certain disclaimers. In those states, the disclaimer applies only as far as the law allows.

Indemnity

You will indemnify Packamor LLC against claims by a third party that arise from your brand name, your artwork, your label claims, or the way you market or sell the product, except to the extent the claim is caused by our failure to follow a specification you approved.

Delaware law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Except where a consumer statute that cannot be waived gives you a different forum, the state and federal courts in Delaware are the forum for a dispute about these Terms or an order.

Before filing a claim, you will email [email protected] with the order reference and a short description of the dispute, and allow 30 days for a response. You will bring a claim in your own name, not as a class or representative action, to the extent the law allows. If a court strikes one sentence of these Terms, the rest stays in effect.

Changes

We may update this page. The version in force when you pay governs that order. Continued use of the site after an update is acceptance of the updated Terms for new orders. A project confirmation or production agreement signed for a specific order controls that order if it conflicts with this page.

Contact

Packamor LLC, 1111B S Governors Ave, Dover, DE 19904, United States. Manufacturing: 17 Briden St, Worcester, MA 01605, United States. Email [email protected]. Phone +1-848-220-1353.